At Lucky Pants Bingo, we prioritize your comfort and satisfaction by providing various ways to contact us for assistance or questions.
Our dedicated team is here to help you with any issues, from account-related matters to technical inquiries.
For immediate support, our live chat feature is available daily between 07:00 and 22:30. You can access it through your account on the website. Please note that response times may vary based on volume.
While we strive to respond as quickly as possible, please allow up to 24 hours for a response during peak periods.
For more detailed assistance or FAQs related to your account, game queries, and responsible gambling features, our dedicated help centre is available on the website. It offers comprehensive guides that may resolve common issues without needing direct contact with us.
For technical issues, such as login problems, browser compatibility concerns, or other technical inquiries, please reach out to our support email for assistance. We'll work with you to resolve the issue as efficiently as possible.
If you're struggling with gambling-related issues or need help setting limits, our Safer Gambles team is here for you.
Your comfort and satisfaction are our top priority. Our workflow prioritizes efficient resolution while offering the most suitable support method based on your preference, whether it's through email, live chat, or visiting our Help Centre for more detailed assistance.
Our services are designed to be accessible across various platforms, ensuring you can reach out to us whenever needed. We're committed to providing seamless communication regardless of the device you use.
Please note that while we strive for immediate responses through live chat and email, actual response times may vary. During peak hours or complex issues, it might take up to a few days to receive a detailed answer.
Why can't I access my account?
Please check our Help Centre for password reset instructions. If you continue to have issues, reach out through email.
How do I change my limits or self-exclude?
Visit the ‘My Account’ section of the website for these options.
I'm concerned about my gambling habits; who can help me?
Our Safer Gambles team is here to assist you. You can also contact GambleAware directly if in urgent need.
